What is Consolidate Health?
Consolidate Health helps you gather your health records from the places you’ve received care and share them with the app or service that sent you here. Think of us as a secure bridge between your healthcare providers and the people you want your records to reach. You decide where your records go, and nothing happens unless you ask.
Why use Consolidate Health?
Your health records are scattered. Different doctors, hospitals, pharmacies, and health plans each hold a piece, and gathering them yourself is slow and frustrating. Consolidate Health does it for you: you tell us where you’ve received care, you authorize us to retrieve your records from each provider, and we bring everything together for you.
How it works
Getting your records together usually takes just a few minutes, and you can stop and pick up where you left off at any time. Here’s what to expect:
1. Tell us where you’ve received care. Search for your doctor, hospital, or pharmacy by name.
2. Sign in to connect each one. You’ll sign in with the username and password for that provider’s patient portal (like MyChart), so it helps to have those handy before you start. Don’t have them? See What if I don’t know my patient portal login? below.
3. We gather your records. We retrieve your records from each provider you’ve connected and bring them together. That’s it.
Depending on the service you’re using, you may be able to verify your identity instead of signing in to each portal — see Why might I be asked to verify my identity? below.
Is Consolidate Health free?
Yes, always. Consolidate Health is free for you to use. Our service is funded by the businesses that integrate with us, not by you.
Keeping your data secure
Your records are protected at every step. You sign in with your providers directly, so we never see your passwords. Everything we retrieve is encrypted, both while it’s moving and while it’s stored, and we protect your information to HIPAA standards. And if anything ever happens to your data, we’ll let you know.
Your privacy & control
You’re in control of your health records, start to finish.
• We only retrieve records at your direction. Nothing is gathered unless you ask for it.
• We share only with the app or service you’re using. Nothing is shared unless you tell us to.
• You can stop sharing anytime. Remove a connection and we stop sharing those records going forward.
• You can download a copy of your information, or delete it, anytime.
• We never sell your information or use it for advertising.
Can I delete my data?
Yes, anytime. Deleting your account removes the health records and personal information we hold about you.
One thing to know: if you’ve already shared records with an app or service, they keep their own copy. Deleting your Consolidate Health account doesn’t remove what they hold — to delete that, please contact them directly.
Why might I be asked to verify my identity?
Depending on the service you’re using, you may be asked to verify your identity. This lets us search national health networks for your records, so you don’t have to track down every provider yourself. It also helps make sure the records that come back belong to you, and not to someone with a similar name.
Verifying is optional. If you’d rather not, you can connect your providers manually instead — it’s just a different way of gathering the same records.
What if my provider isn’t found?
Not every provider is connected to our network yet, so we may not be able to pull records from one you’ve named. We’ll still pass along the provider’s name and what you told us you see them for, and we’ll let you know if we’re able to connect to them later.
What if I don’t know my patient portal login?
• If you know your username but forgot your password, use the “Forgot password” link on your provider’s portal sign-in page to reset it.
• If you don’t have a portal account, or aren’t sure how to sign in, contact your provider’s office and ask how to get access.
Once you’re able to sign in, come back to Consolidate Health and pick up where you left off.
Something looks wrong or is missing
If a record looks incorrect or something seems to be missing, it’s because we pass along your records exactly as your providers have them — we don’t edit or change them. To correct or add something, please contact the provider who created the record.
Need help?
Questions about your data, or anything else? We’d be happy to help or answer any questions.
• Email: support@consolidate.health
• Phone: +1 (469) 599-4709